Data Protection – 963bet
963bet handles your personal data responsibly and transparently, in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). On this page you'll find everything about what data we collect, why we collect it, and what your rights are as a data subject.
How we protect you
Six principles that guide how 963bet collects, uses, and protects the data of every registered player.
All 963bet operations comply with the General Data Protection Law (Lei nº 13.709/2018). User data is processed on a defined legal basis, for specific purposes, and without excessive data collection.
All communications between the user's device and 963bet's servers are protected by 256-bit SSL encryption. Passwords are stored as one-way hashes and are never accessible in plain text to any staff member.
963bet does not sell, rent, or transfer users' personal data for third-party commercial purposes. Your data exists solely to keep your account running — nothing more.
You can access, correct, port, and request deletion of your personal data at any time, in accordance with the LGPD. Requests are processed within 15 business days through 963bet's privacy channel.
Transactions via Pix, boleto bancário, credit and debit card, PicPay, and Mercado Pago are processed through certified gateways. 963bet does not store full card details on its own servers.
You decide which communications you want to receive from 963bet. Email marketing preferences and notifications can be managed directly in your account settings — no need to contact support.
This Privacy Policy describes how 963bet, operator of the platform available at 963bet.click, collects, uses, stores, shares, and protects the personal data of registered users and site visitors, in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable regulations in Brazil.
963bet is a Sports Betting and online casino platform aimed at Brazilian users, offering products such as betting on Brasileirão Série A, Copa do Brasil, Libertadores, MMA and UFC, live roulette, crash games, slots, and promotions with payment via Pix and other local methods.
This Privacy Policy should be read alongside the Terms and Conditions of 963bet, which govern general platform use and the rules applicable to betting, payments, and promotions.
963bet collects personal data in the following categories, always with a defined purpose proportional to the reason for collection:
963bet does not collect sensitive data unnecessary for platform operation, such as health information, racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond the selfie used in the identity verification process. The selfie is used solely to confirm that the submitted document belongs to the account holder and is discarded once the KYC process is complete.
Each category of data collected by 963bet has a specific purpose. The table below summarizes the main uses:
| Data | Purpose |
|---|---|
| Full name, CPF, date of birth | Account creation and verification, legal compliance (KYC/AML), prevention of duplicate accounts |
| Email and mobile number | Account communications, access recovery, promotional notifications (when authorized) |
| Identity document and selfie | Identity verification (KYC), anti-money laundering, age confirmation |
| Financial data (Pix, card) | Processing deposits and withdrawals, financial fraud prevention, compliance with the Central Bank |
| Usage and device data | Platform improvement, experience personalization, detection of abusive use or automation |
| IP address and location | Account security, suspicious access detection, regulatory compliance |
| Betting history | Dispute resolution, internal audit, legal compliance, cashback calculation, and promotions |
963bet does not use user data to build behavioral profiles for sale to external advertisers, does not make automated decisions with significant legal impact without human review, and does not use betting data for any purpose beyond the operational uses described above.
Under the LGPD, all personal data processing must have a specific legal basis. 963bet processes user data based on the following legal grounds set out in Article 7 of Law No. 13.709/2018:
963bet does not sell personal data. Sharing with third parties occurs only in the situations listed below, always for a defined purpose and subject to contractual data protection guarantees equivalent to those applied internally:
963bet shares data with Brazilian public authorities when required by law, court order, or determination by competent regulatory bodies — including situations related to the prevention and investigation of money laundering, financial fraud, or other unlawful activities. In such cases, data is shared only to the extent strictly necessary to comply with the legal requirement.
963bet never shares users' personal data with: advertising companies for external ad targeting; brokers, insurers, or financial institutions offering unsolicited products; or any third party for commercial purposes not directly related to the operation of the user's account on the platform.
963bet retains users' personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with the minimum retention periods required by Brazilian law:
After account closure and once all legal retention periods have expired, personal data is deleted or irreversibly anonymized, making it no longer possible to identify the data subject.
963bet applies technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include:
963bet uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and analyze site performance. The cookies used fall into the following categories:
Required for the platform's basic operation — including login session management, language preferences, and protection against CSRF attacks. These cookies cannot be disabled without affecting your ability to use the platform.
Used to understand how users navigate the platform — which pages are visited most, where errors occur, and how the overall experience can be improved. Data collected is aggregated and anonymized, and does not allow individual identification.
Store user preferences — such as favorite sports, odds displayed in decimal or fractional format, and interface settings — so they do not need to be reconfigured on every visit.
Used to measure the effectiveness of 963bet's own acquisition campaigns — such as identifying which promotion led a user to sign up. 963bet does not use marketing cookies from external ad networks to target users with ads on other sites.
Users can manage cookie preferences through the banner displayed on first visit to the site or through their browser settings. Disabling performance and marketing cookies does not affect access to or use of any platform products.
The LGPD grants personal data subjects a set of rights that 963bet is fully committed to upholding. Below are all the rights established under Article 18 of Law No. 13.709/2018 and how to exercise them in practice:
LGPD – Article 18
963bet processes all rights requests within 15 business days. Contact us at suporte@963bet.click with a subject line that corresponds to the right you wish to exercise.
Request a copy of all personal data 963bet holds about you, in a readable format organized by category.
Request the update or correction of incomplete, inaccurate, or outdated data — such as your name, email address, or mobile number.
Request the deletion of data processed on the basis of consent. Data subject to legal retention obligations cannot be deleted before the minimum retention period has elapsed.
Request your data in a structured, interoperable format for transfer to another platform or service, in accordance with ANPD regulations.
Withdraw consent for processing based on this legal ground — such as marketing communications — at any time, with no penalty.
Request the temporary blocking or anonymization of data that is unnecessary, excessive, or processed in violation of the LGPD.
Request information about which public and private entities 963bet has shared your personal data with and for what purpose.
You have the right to file a complaint with the National Data Protection Authority (ANPD) against 963bet if you believe your rights have not been adequately addressed.
963bet is a platform intended exclusively for users aged 18 and over. Registration and use of any product on the platform are strictly prohibited for anyone under 18, without exception.
During registration, the user declares they are 18 or older. 963bet verifies this declaration through the KYC process — which includes checking the date of birth on the submitted identity document. Accounts found to have been created by minors are closed immediately upon identification, with deposited funds returned to the original payment method and relevant authorities notified where applicable.
If you suspect a minor is using the platform — including using your credentials or devices — contact 963bet support immediately at suporte@963bet.click. 963bet will take immediate steps to close the account and protect the minor involved.
963bet also recommends that parents and guardians use parental control tools on household devices to prevent minors from accessing betting platforms, regardless of which platforms they are.
963bet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, data protection practices, platform features, or guidance issued by the National Data Protection Authority (ANPD).
Whenever there are significant changes — those that affect user rights or alter the purpose of data processing — 963bet will notify registered users by email at least 7 days before the new version takes effect. The last updated date shown at the top of this page always reflects the version currently in force.
For minor changes — such as copy corrections, updated contact details, or adjustments that do not materially affect user rights — the new version may take effect without prior notice. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms.
For any questions related to privacy, data protection, or exercising your rights under the LGPD, contact 963bet through the following channels:
Pursuant to Article 41 of the LGPD, 963bet has appointed a Data Protection Officer (DPO) responsible for serving as the communication channel between the company, data subjects, and the ANPD. The DPO can be contacted by email at privacidade@963bet.click, with the subject line "LGPD Request – [description of request]".
963bet responds to LGPD rights requests within 15 business days of receiving a properly identified request. For requests that require further analysis — such as a full data export or a security incident investigation — 963bet may extend this deadline by an additional 15 business days, with prior notice to the requester.
If you believe your rights have not been adequately addressed by 963bet, you have the right to file a complaint with the National Data Protection Authority (ANPD), as provided under Article 18, paragraph 1 of the LGPD. The ANPD's contact details are available on the official Brazilian federal government portal.
Why privacy matters
When you create a 963bet account and start using the platform — whether to bet on the Brasileirão, play Live Casino roulette, or join a Crash Games tournament — you share personal information that deserves careful handling. 963bet understands that privacy is more than a legal obligation: it is a fundamental part of the trust any platform must build with its users, especially when financial data and identity documents are involved.
The LGPD — the General Data Protection Law, enacted in 2018 and fully in force since 2020 — transformed the way Brazilian companies handle personal data. Before the law, it was common for platforms to collect data broadly with no clear purpose, retain it indefinitely, and share it with partners without informing users. 963bet was built to operate differently from the start: every piece of data collected has a defined purpose, an established retention period, and an internal owner who can be held accountable for any data processing decision.
The identity verification process — known as KYC, short for Know Your Customer — is one of the moments when the most sensitive data is shared with 963bet. Government-issued ID documents, selfies, and proof of address are required not out of bureaucracy, but because Brazilian anti-money laundering legislation and Central Bank regulations require financial platforms to know who they are operating with. 963bet processes these documents through certified partners, discards selfies once verification is complete, and retains documents only for the minimum period required by law — with no use for any other purpose.
When it comes to payments, 963bet takes a conservative approach: full credit card details are not stored on the platform's servers. All card payment processing is handled directly by the certified payment gateway, which complies with PCI DSS industry standards. For Pix — the preferred payment method for the vast majority of Brazilian users, thanks to its speed and convenience — 963bet stores only the account holder's Pix key (typically the CPF) to process withdrawals, and this information is protected at the same level as any other sensitive financial data.
Another important aspect of 963bet's privacy policy is what the platform does not do with your data. 963bet does not sell information about users' betting behavior to brokers, insurers, or any other type of financial company. It does not build profiles for sale to advertising networks. It does not use betting history to assess creditworthiness or for any purpose beyond operating the platform itself. This commitment is stated in this policy because it is real — not just rhetorical window dressing.
If you have any questions about how 963bet handles your data, the best course of action is to reach out directly via live chat or email at suporte@963bet.click. The support team — available 24 hours a day in Brazilian Portuguese — can answer privacy questions, guide you through exercising your LGPD rights, and escalate more specific cases to the platform's Data Protection Officer (DPO) when needed. Transparency does not end on this page: it continues with every interaction.
963bet keeps your information secure with LGPD compliance, 256-bit SSL encryption, and zero data selling. Sign up, deposit from R$ 20.00 via Pix, and enjoy Brasileirão, UFC, live roulette, and much more.
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