1. Home
  2. Frequently Asked Questions

Help Center – 963bet

Frequently Asked Questions about 963bet

Find quick, detailed answers about registration, Pix deposits, withdrawals, bonuses, Sports Betting, crash games, Live Casino, and responsible gambling. Everything you need to know about 963bet, all in one place.

Sign Up
account & verification
Pix and Payments
deposits and withdrawals
Bonus
promotions & rollover
Betting
sports & casino
6 question categories
36 questions answered
24h support in Portuguese
Pix withdrawals in 3 minutes

What you will find here

Topics Covered in the 963bet FAQ

We have organized the most common questions from Brazilian users into six categories to make it easier to find what you need.

Account Registration & Verification

How to create an account, documents required for verification (KYC), approval timeline, access issues, password reset, and account closure. Everything about the registration process at 963bet.

Deposits & Withdrawals via Pix

Accepted methods (Pix, boleto bancário, credit card, PicPay, Mercado Pago), minimum amounts, processing times, issues with pending deposits, and how to request a withdrawal safely.

Bonuses, Promotions and Rollover

How the 100% welcome bonus up to R$ 500.00 works, what rollover is, how to meet the wagering requirement, weekly cashback, free bets, and the validity of active promotions.

Sports Betting & Casino

How to bet on Brasileirão, Copa do Brasil, UFC, crash games, and live roulette. Odds, available markets, live betting, cash out, settlement rules, and accepted bet types at 963bet.

Security and Privacy

SSL encryption, personal data protection, LGPD compliance, two-factor authentication, how 963bet protects your financial data, and what to do if you notice suspicious activity on your account.

Responsible Gambling

Available control tools (deposit limit, session limit, self-exclusion), how to activate each one, free external support, restriction for users under 18, and user protection policy.

Why this page exists

Everything You Need to Know About 963bet

If you landed here, you probably have a specific question about how 963bet works — and that is perfectly normal. The platform covers Sports Betting, live casino, crash games, multiple payment methods, and a range of promotions, which naturally raises legitimate questions about each part of the process. This FAQ page is organized to answer the most common questions from Brazilian users in a direct, no-nonsense way.

963bet was built for the Brazilian market, and that shows in the practical details: Pix as the primary deposit and withdrawal method (with seconds for deposits and an average of 3 minutes for withdrawals), a Portuguese-language interface, 24-hour Portuguese-language support, and a focus on the sports and games Brazilians follow — Brasileirão Série A and B, Copa do Brasil, Libertadores, UFC, NBB basketball, volleyball, and of course crash games like Aviator and Spaceman, which have become hugely popular with Brazilian bettors in recent years.

One of the most common questions is about the identity verification process. Many users wonder why they need to submit documents after already completing registration. The answer is straightforward: verification — known as KYC — is a regulatory requirement to prevent fraud, money laundering, and to ensure only users aged 18 and over can access the platform. It is required before your first withdrawal, not your first deposit, so you can create an account, deposit via Pix, and start betting without submitting any documents. That said, it is good practice to complete verification early so there are no delays when you are ready to withdraw.

When it comes to the welcome bonus, the most common question is about rollover — the wagering requirement you need to meet to convert bonus balance into real, withdrawable cash. On 963bet, the rollover is 10x the bonus amount received, with minimum odds of 1.50 for sports bets. This means that if you deposit R$ 100.00 and receive R$ 100.00 in bonus funds, you need to place R$ 1,000.00 in qualifying bets to unlock the bonus for withdrawal. It sounds like a lot, but for anyone who bets regularly on the Brasileirão or crash games, that amount is reached naturally within a few days. The rollover applies only to the bonus balance — you can withdraw your deposited funds at any time, subject to the minimum withdrawal balance.

Another common question is about withdrawal times. 963bet processes Pix withdrawals in an average of 3 minutes — which is fast, but requires that your account be verified (KYC completed) and that the Pix key provided matches the CPF registered on the platform. Withdrawals to third-party Pix keys are not permitted for security and compliance reasons. If a withdrawal takes longer than expected, the most common reason is a pending identity verification or an automatic security review triggered for withdrawals above a certain amount.

For the majority of Brazilian users who access 963bet on mobile, it's worth knowing that the platform does not have an app to download from the App Store or Google Play. Everything runs directly in your browser — Chrome on Android or Safari on iPhone. The experience is equivalent to a native app: you can add 963bet to your home screen for one-tap access, and the interface automatically adapts to any screen size.

If you still have a specific question after reading the FAQ below, 963bet's support team is available 24 hours a day in Portuguese via live chat directly on the platform or by email at suporte@963bet.click. The average chat response time is under 2 minutes during peak hours. No question is too small — the team is there precisely to help.

Complete answers

963bet FAQ by Category

Use the filters below or the search bar at the top to find your question quickly.

No questions found for "". Try different keywords or contact support.

Account Registration & Verification

Creating an account at 963bet takes under 1 minute. Go to 963bet.click, click "Sign Up," and fill in the form with your full name, CPF, date of birth, email, phone number, and a secure password. After submitting, you'll receive a confirmation link at the email you registered — click it to activate your account. Once activated, you can make your first Pix deposit and start betting right away. No documents are required at sign-up; identity verification (KYC) is only requested before your first withdrawal.

For identity verification (KYC) on 963bet, you need to submit two items: a photo of your government-issued ID (RG or CNH) — both front and back — and a selfie of yourself holding the document next to your face. Documents must be clearly legible, with no glare or information cut off. Expired documents are not accepted. Once submitted, verification is typically completed within a few hours on business days. You can upload your documents in advance through your account settings, without waiting until your first withdrawal.

No. 963bet's policy allows only one account per CPF. Creating multiple accounts — even with different email addresses — to claim the welcome bonus more than once is prohibited and will result in all identified accounts being cancelled, with a permanent CPF ban from the platform. If you forgot you already had an account or cannot access it, contact support via live chat or at suporte@963bet.click before attempting to create a new one.

On the 963bet login page, click "Forgot your password?" below the password field. Enter your registered email and click send. You'll receive a reset link within 5 minutes — check your spam folder too. The link expires in 30 minutes; if it does, just repeat the process. Your new password must be at least 8 characters long and include both letters and numbers. If you don't remember the email you registered with, contact support with your CPF and full name so your account can be located.

To permanently close your account at 963bet, contact support at suporte@963bet.click or via live chat and request permanent account closure. Before closing, you must withdraw any available balance. Once closed, the account cannot be reactivated and your CPF will be blocked from creating a new account on the platform. If you're closing your account due to difficulty managing your gambling, consider using temporary self-exclusion (30, 90, or 180 days) before opting for permanent closure — this keeps the option open if you decide to return in the future.

963bet is strictly for users aged 18 and over, with no exceptions. Age is verified via CPF at the time of registration and confirmed with a government-issued ID during the KYC process. Any account identified as belonging to a minor is closed immediately, with deposited funds returned to the original payment method and a report filed with the relevant authorities where applicable. 963bet also recommends that parents and guardians enable parental controls on household devices to prevent minors from gaining access.

Deposits & Withdrawals

To make a Pix deposit at 963bet, log in to your account, go to the "Cashier" or "Deposit" section, and select Pix as your payment method. Enter the amount you want to deposit (minimum R$ 20.00), confirm, and the system will generate a QR Code or a Pix key for payment. Open your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, or any other — and scan the QR Code or copy the key. Your 963bet balance will be updated within seconds of the bank confirming the payment. Pix is available 24 hours a day, including weekends and holidays.

963bet accepts all major payment methods available in Brazil: Pix (recommended — instant, 24/7), boleto bancário, credit card, debit card, PicPay, and Mercado Pago. For bank transfers, accepted institutions include Nubank, Itaú, Bradesco, Banco do Brasil, and any bank that supports Pix in Brazil. Pix is the preferred method for both deposits and withdrawals due to its speed and zero cost — 963bet charges no additional fees. Boleto bancário may take up to 1 business day to clear.

For accounts with completed identity verification (KYC), the average Pix withdrawal processing time on 963bet is 3 minutes — meaning the funds are available in your bank account within minutes. The minimum withdrawal is R$ 50.00, and the Pix key provided must match the CPF registered on the account. Withdrawals are processed 24 hours a day, 7 days a week, including public holidays. If your withdrawal takes longer than expected, the most common reasons are: pending KYC, automatic security review on larger amounts, or a Pix key that does not match the registered CPF.

If your balance hasn't appeared after a Pix deposit, wait a few minutes — in rare cases there may be a brief delay in confirmation. If the balance still hasn't been credited after 10 minutes, check your transaction history in your 963bet account to see the deposit status. If the deposit shows as "pending" for longer than expected, contact support via live chat with the following details: your Pix receipt (including the end-to-end key or transaction ID), the amount, and the time of the transaction. For boleto deposits, allow up to 1 business day before reaching out to support.

The minimum Pix withdrawal at 963bet is R$ 50.00. For withdrawals above certain amounts, the system may require an additional security review, which can extend the processing time. The balance available for withdrawal includes only your real account balance — bonus funds cannot be withdrawn directly, only after the rollover requirement is met (10x the bonus amount in qualifying bets). To view your real and bonus balances separately, go to the wallet section in your account area.

No. For security and regulatory compliance, 963bet processes withdrawals only to Pix keys linked to the CPF of the account holder. Withdrawals to third-party accounts are not permitted, nor are Pix keys tied to an email address, phone number, or random key that is not associated with your own CPF. This policy protects you from fraud and ensures that funds always go back to the account holder. If your CPF Pix key is not yet registered with your bank, add it through your bank's app before requesting a withdrawal.

Bonuses & Promotions

The 963bet welcome bonus gives you 100% of your first deposit, up to a maximum of R$ 500.00. Deposit R$ 100.00 and receive an extra R$ 100.00 in bonus funds; deposit R$ 500.00 or more and receive the maximum of R$ 500.00. The bonus is credited automatically to your bonus account as soon as the deposit is confirmed — no code required. Your bonus balance is kept separate from your real balance and can only be withdrawn after the rollover requirement is met. The bonus is valid for 30 days from the date it is credited.

Rollover is the wagering requirement you must meet to convert bonus balance into real, withdrawable cash. On 963bet, the welcome bonus rollover is 10x the bonus amount received. Example: received R$ 100.00 in bonus funds, you need to place R$ 1,000.00 in qualifying bets. For sports bets, minimum odds are 1.50 per selection; for crash games, Live Casino, and slots, there is no odds restriction. Cancelled bets, bets on markets with odds below 1.50, and cashed-out bets below the original stake do not count toward the rollover. You can track your rollover progress in the promotions section of your account.

Yes. 963bet offers weekly promotions for active users, which vary according to the sports calendar and the week's featured games. The most common promotions include: football bet cashback (a percentage refund on weekly losses), free bets on UFC cards, boosted odds on key Brasileirão and Copa do Brasil matches, reload bonuses on Mondays, and exclusive offers on crash games. Active promotions for the week are available in your logged-in area — go to the Promotions after logging in to see the offers available for your account.

No. Bonus funds can only be withdrawn after the rollover requirement is met (10x the bonus amount). However, your real deposited balance can be withdrawn at any time, subject to a minimum withdrawal of R$ 50.00. For example, if you deposited R$ 100.00 and received a R$ 100.00 bonus, you can withdraw the R$ 100.00 in real funds (minus the minimum), but the bonus remains locked until the rollover is completed or the 30-day period expires. If the rollover is not completed within that period, the bonus expires and is removed from your account — your real balance is not affected.

Sports Betting & Casino

After logging in and making a deposit on 963bet, go to the Football or Sports section. Select the competition you want — Brasileirão Série A or B, Copa do Brasil, Libertadores, Recopa, or any other tournament — and click on the match you want to bet on. Each match offers dozens of markets: final result (1X2), both teams to score, total goals, Asian handicap, European handicap, corners, cards, correct score, first goalscorer, and more. Select your market, enter your stake, and confirm. Live betting is available during matches with odds updated in real time.

Crash games are betting games where a multiplier starts at 1.00x and rises continuously — the goal is to cash out before the "crash" happens and the multiplier resets to zero. In Aviator, for example, a plane takes off and the multiplier climbs while you decide when to hit the cash out button. If you don't cash out before the crash, you lose the amount bet in that round. Each round lasts about 30 seconds on average. You place your bet before the round begins, and if you cash out at 2.00x, for example, you receive double your stake. Crash games are available 24 hours a day in the dedicated section after logging in to 963bet.

Cash out lets you settle a bet before the final result — to lock in a smaller profit when things are going your way, or to cut your losses when they are not. On 963bet, cash out is available on pre-match and live bets for football, UFC, and other selected sports. To use it, go to "My Bets" while the event is in progress and click "Cash Out" on the relevant ticket. The cash out value is calculated in real time based on current odds. A full cash out settles the bet immediately; partial cash out is also available on selected events.

963bet offers a full Live Casino selection with real-time streaming from professional studios. Available games include: live European roulette, Lightning Roulette, Brazilian roulette, live blackjack with multiple tables, live baccarat, game shows (such as Crazy Time and Monopoly Live), live poker, and more. In addition to the Live Casino, hundreds of digital slots are available around the clock. To get started, just log in to 963bet and click on the "Casino" or "Live Casino" section in the main menu.

963bet covers every UFC card — from the preliminary card to the main event — with markets including: fight winner, method of victory (knockout, submission, judges' decision), exact round of finish, whether the fight goes to a decision, and more. Cards are made available in advance for pre-event betting, and live betting stays open throughout the fights. To access, go to Sports and select MMA or UFC from the list. For more details on MMA betting, visit the page MMA and UFC.

Security and Privacy

Yes. 963bet uses 256-bit SSL encryption on all communication between your device and the platform's servers — the same standard used by Brazilian banks. Passwords are stored as one-way hashes, meaning no staff member has access to your actual password. Personal data, including CPF and payment information, is handled in accordance with the LGPD (Law No. 13,709/2018) and is not shared with third parties for commercial purposes. To confirm you're on the legitimate 963bet website, check for the SSL padlock in your browser and verify the address is 963bet.click.

After logging in, go to your account settings and find the "Security" section. There you'll see the option to enable two-factor authentication (2FA). With 2FA active, every new login will require a temporary code sent to your registered email, in addition to your email and password. This adds an extra layer of protection — even if someone gets hold of your password, they won't be able to access your account without the code. We strongly recommend enabling 2FA for accounts with a significant balance or a history of frequent withdrawals.

If you suspect unauthorized access to your 963bet account, act immediately: reset your password by clicking "Forgot your password?" on the login screen, then contact support via live chat or at suporte@963bet.click, providing your CPF, registered email address, and a description of what you noticed (unrecognized transactions, profile changes, etc.). The security team can proactively block access to your account while the investigation is underway. Remember: 963bet will never ask for your password via chat, email, or phone — any message requesting your password is a fraud attempt.

Responsible Gambling

After logging in, go to your account settings and navigate to the "Responsible Gambling" or "Account Controls" section. There you can set a maximum deposit limit per day, week, or month. The limit takes effect immediately after confirmation. Reducing a limit takes effect right away; increasing one requires a 7-day waiting period — this protects you from impulsive decisions after a loss. You don't need to contact support to set a deposit limit; everything is handled directly in your account settings.

Self-exclusion blocks access to your account immediately for the period you choose: 30, 90, or 180 days. During the block, you cannot log in, make deposits, or place bets. The block cannot be reversed before the period ends — this is intentional to ensure the tool is effective. Any available balance is preserved and can be withdrawn via Pix after the period concludes. For permanent self-exclusion, contact us at suporte@963bet.click. For more details, visit the Responsible Gambling.

Yes. CVV (Centro de Valorização da Vida) offers free, confidential emotional support by phone at 141, available 24 hours a day, 7 days a week. The service covers a wide range of emotional distress situations, including gambling and betting compulsion. In addition to the phone line, CVV also provides chat support. CAPS (Centro de Atenção Psicossocial), available through the SUS public health system across Brazil, also offers free treatment for behavioral addiction. Seeking help is a smart decision — 963bet encourages all users to make use of these resources whenever needed.

Didn't find what you were looking for?

Contact 963bet Support

Our team is available 24 hours a day in Portuguese. Choose your preferred channel.

Live Chat

Response in under 2 minutes during peak hours. Available directly on the platform after login, 24 hours a day.

Open Chat
Support Email

For more detailed inquiries or requests that require document submission, contact us at suporte@963bet.click.

Log In to Your Account
Still have questions?

Explore the dedicated pages on deposits, withdrawals, promotions, and responsible gambling for detailed information.

View Deposits & Withdrawals
Keep in mind: 963bet will never ask for your password via chat, email, or phone. If anyone contacts you claiming to be from support and asks for your password, do not share it — report it immediately at suporte@963bet.click.

Ready to get started? Create your account now.

Free sign-up in under 1 minute, Pix deposits from R$ 20.00, and a 100% welcome bonus up to R$ 500.00. Brasileirão, UFC, crash games, and live roulette at 963bet.

Create Free Account I already have an account
+18
Bet responsibly at 963bet

Betting is entertainment — never use money set aside for bills, food, or other essential needs. Set your deposit limit before your first session. 963bet offers deposit limits, session limits, and self-exclusion in your account settings. For free, specialized support, visit Responsible Gambling or call 141 (CVV). Not permitted for users under 18.

Português